1. Shipping

ALADEEB COFFEE ships orders to the countries and regions shown as available destinations during checkout.

Shipping costs are calculated and displayed before the customer confirms the order.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

Delivery times may vary due to the carrier, destination country, public holidays or circumstances outside our reasonable control.

2. Delivery Address

The customer is responsible for providing the correct name, complete delivery address, correct postal code, and correct telephone number and contact information.

If an order is returned because the customer provided an incorrect or incomplete address, failed to receive the parcel, or failed to collect it from the designated collection point, the customer may be charged reasonable additional shipping or re-delivery costs to the extent permitted by law.

3. Right of Return / Withdrawal

Consumers to whom the statutory right of withdrawal applies may generally notify us of their decision to withdraw within 14 days after receiving their order, unless a legal exception applies.

Withdrawal may be submitted through the electronic cancellation option provided on our website or by contacting online.sales@expert-int.com.nl.

4. Who Pays the Return Shipping Cost?

Where the return results from the customer change of mind and the customer exercises the statutory right of withdrawal, the direct cost of returning the products to ALADEEB COFFEE is paid by the customer.

ALADEEB COFFEE does not provide a free return shipping label unless we expressly agree otherwise in a particular case.

This does not apply where the product is incorrect, damaged or legally non-conforming and applicable law requires the seller to bear the cost.

5. Return Address

Returns should be sent to:

Expert International B.V. / ALADEEB COFFEE
Schipperswal 20 A
6041 TC Roermond
The Netherlands

Products should be packaged appropriately and securely. We recommend using a trackable shipping method and retaining proof of shipment.

6. Opened Products

During the withdrawal period, products should only be handled to the extent reasonably necessary to establish their nature and characteristics.

Where handling beyond what is reasonably necessary results in a reduction in value, the customer may be responsible for that reduction in value to the extent permitted by law.

Sealed goods that are unsuitable for return due to health protection or hygiene reasons may be excluded from the right of withdrawal once unsealed, where the applicable statutory requirements are satisfied.

Goods liable to deteriorate or expire rapidly may also be excluded from the right of withdrawal where permitted by law.

7. Refunds

Where a valid withdrawal has been submitted, the refund will be processed within the period required by applicable law.

Where legally permitted, we may wait until the returned products have been received or until the customer provides sufficient evidence that they have been sent back.

Where the original shipping cost must legally be refunded, the eligible standard delivery cost will be refunded.

If the customer selected a more expensive delivery option, such as express delivery, the additional cost above the standard delivery option will not be refunded to the extent permitted by law.

8. Damaged or Incorrect Products

If an order arrives damaged or the customer receives an incorrect product, please contact us as soon as reasonably possible at online.sales@expert-int.com.nl.

Where possible, please provide the order number, a photograph of the product, photograph of the damage, photograph of the outer packaging, and photograph of the shipping label.

We recommend reporting visible transport damage within 48 hours of delivery to assist with carrier claims. This recommendation does not restrict mandatory statutory consumer rights.

Where the product is defective or legally non-conforming, the matter will be handled in accordance with applicable statutory rights.

9. Refused or Uncollected Deliveries

Failure to accept delivery or leaving a parcel uncollected until it is returned does not automatically release the customer from reasonable additional costs caused by the failed delivery, to the extent permitted by law.

Customers wishing to exercise the statutory right of withdrawal should use the clear withdrawal method provided by ALADEEB COFFEE.

10. Contact

For shipping and return questions, please contact us using the company details below.

ALADEEB COFFEE – operated by Expert International B.V.

Schipperswal 20 A, 6041 TC Roermond, The Netherlands | KVK: 95517251

Phone: +31 6 24863959 | Email: online.sales@expert-int.com.nl