These Terms and Conditions apply to orders placed through the ALADEEB COFFEE online store. Expert International B.V. is referred to in these Terms as the Company, we, us or our.

1. Scope

These Terms apply to purchases made through the ALADEEB COFFEE online store. By placing an order, the customer confirms acceptance of these Terms. Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

2. Products

We make reasonable efforts to provide accurate product information, descriptions and images.

Minor differences may occur in packaging colour, design or appearance as a result of packaging updates or screen settings, provided that the essential nature of the product is not affected.

Customers should always review the information printed on the actual product packaging, including ingredients, allergen declarations, expiry dates and instructions for use before consumption.

3. Prices

The applicable prices are those shown in the online store at the time the order is placed.

Applicable taxes, delivery charges and any additional mandatory fees will be disclosed in accordance with applicable law before completion of the purchase.

If an obvious and unreasonable pricing error occurs as a result of a technical or administrative mistake, we reserve the right not to fulfil the affected order. Any payment collected for a cancelled order will be refunded as required by law.

4. Acceptance of Orders

An automated order confirmation does not always guarantee that an order can be fulfilled.

• Product unavailability.
• An obvious pricing or product information error.
• Reasonable suspicion of fraud or misuse.
• Payment failure.
• Legal or practical inability to deliver the product to the requested destination.

If we cancel an order for which payment has already been received, any amount due to the customer will be refunded in accordance with applicable law.

5. Payment

Payment may be made using the payment methods made available during checkout.

Payments may be processed by independent payment service providers and may therefore also be subject to the terms and privacy policies of those providers.

We do not store full payment card numbers on our online store systems.

6. Shipping and Delivery

Available delivery methods and shipping charges are displayed during checkout where applicable.

Delivery dates and delivery times are estimates unless a specific delivery date has been expressly agreed.

Delays may occur as a result of carriers or circumstances outside our reasonable control. Mandatory statutory consumer rights remain unaffected.

The customer is responsible for providing an accurate and complete delivery address and the information reasonably necessary to deliver the order.

Where delivery fails or a parcel is returned because the customer provided an incorrect or incomplete address, failed to collect the parcel, or otherwise caused an unsuccessful delivery, the customer may be charged reasonable additional delivery or re-delivery costs to the extent permitted by law.

7. Risk During Delivery

Where we select or contract the carrier, the risk of loss or damage generally remains with us until the products have been received by the customer or another person designated by the customer, as required by applicable law.

Different legal rules may apply where the customer independently appoints a carrier that was not offered or arranged by us.

8. Right of Withdrawal

Where the customer is a consumer and the statutory distance-selling rules apply, the customer normally has the right to withdraw from the purchase within 14 days after receiving the products, unless a legal exception applies.

The customer must notify us of the decision to withdraw within the applicable legal period by means of a clear statement, including through the electronic withdrawal method available on the website or by email.

Following notification of withdrawal, the products must be returned within the period required by applicable law.

9. Return Costs for Change of Mind

Where the customer exercises the statutory right of withdrawal simply because they have changed their mind, the customer is responsible for the direct cost of returning the products to us, unless we expressly agree otherwise or applicable law requires otherwise.

Products must be returned appropriately and securely packaged. We recommend retaining proof of shipment until the return has been completed.

10. Condition of Returned Products

Customers may handle products only to the extent reasonably necessary to establish their nature and characteristics.

Where a product has been handled beyond what is necessary for such inspection and this results in a reduction in value, the customer may be liable for that reduction in value to the extent permitted by law.

11. Products Excluded from the Right of Withdrawal

The statutory right of withdrawal does not apply where a legal exception applies, which may include:

• Goods liable to deteriorate or expire rapidly.
• Goods made to the customer specifications or clearly personalised.
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery, where the legal requirements for that exception are satisfied.
• Other products expressly excluded from the statutory right of withdrawal under applicable law.

We do not extend these exceptions beyond what is legally permitted.

12. Refunds

Where a valid right of withdrawal is exercised, refunds will be processed in accordance with applicable law.

Where permitted by law, we may withhold reimbursement until we have received the returned products or until the customer provides sufficient evidence that the products have been sent back, whichever occurs first.

Where the original delivery cost must legally be refunded, the refund is limited to the eligible standard delivery cost.

If the customer chose a more expensive delivery option, such as express delivery, we are not required to refund the additional cost above the standard delivery method to the extent permitted by law.

13. Damaged, Incorrect or Non-Conforming Products

If a customer receives an incorrect, damaged or non-conforming product, they should contact us as soon as reasonably possible at online.sales@expert-int.com.nl.

Where possible, customers should include clear photographs of the product, the damage, the outer packaging and the shipping label.

We recommend reporting visible transport damage within 48 hours after delivery to help us investigate the matter with the carrier. This recommendation does not limit mandatory statutory consumer rights.

Where a product is legally defective or non-conforming, the applicable statutory remedies will apply.

14. Allergens and Food Information

Customers are responsible for reviewing the ingredients, allergen information and instructions shown on the product before consumption.

Customers with allergies or food intolerances should carefully check the product information before use and contact us if additional information is required.

15. Promotions and Discount Codes

Promotional offers and discount codes are subject to any specific conditions stated for the relevant promotion.

Unless otherwise stated, multiple discount codes or offers cannot be combined for the same order.

Future promotions may be amended or withdrawn without affecting orders that have already become legally binding.

16. Force Majeure and Circumstances Beyond Our Control

To the extent permitted by law, we are not responsible for delays or failure to perform caused directly by circumstances outside our reasonable control, including major transportation disruptions, natural disasters, general strikes, government measures or similar exceptional events.

Mandatory consumer rights remain unaffected.

17. Business Purchases – B2B

Consumer protection rights, including the statutory consumer right of withdrawal, do not automatically apply to purchases made for business, commercial or professional purposes unless applicable law or a separate written agreement provides otherwise.

18. Liability

Our liability is limited to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded or restricts mandatory statutory consumer rights.

19. Privacy

Personal data is processed in accordance with the ALADEEB COFFEE Privacy Policy published on the website.

20. Governing Law

These Terms are governed by Dutch law.

Where the customer is a consumer residing in another country, this choice of Dutch law does not deprive that consumer of mandatory protections that cannot legally be waived under applicable law.

Disputes will be handled by the competent court or authority in accordance with applicable legal rules.

21. Changes to These Terms

We may update these Terms from time to time. The Terms applicable to an order are generally those in force when the order is placed, unless applicable law requires otherwise.

22. Contact

For questions regarding these Terms, please contact ALADEEB COFFEE using the company details below.

ALADEEB COFFEE – operated by Expert International B.V.

Schipperswal 20 A, 6041 TC Roermond, The Netherlands | KVK: 95517251

Phone: +31 6 24863959 | Email: online.sales@expert-int.com.nl